Shipping policy
SHIPPING INFORMATION
Due to the nature and level of customization required, please allow 5-7 businesses days for your order to process in addition to the shipping times.
We offer free worldwide economy shipping via Fedex/UPS/TNT. For large orders, courier of choice may vary and shipping time could be longer.
WHERE IS MY ORDER?
Your shipping confirmation will be received only when your items are fulfilled. Please let us know your account email and order number in order to monitor order status.
REMINDERS
- Customs taxes vary by country and will be charged according to the local customs policies.
- If your shipping address is located in a rural community, you may have to pick up your package from your regional post office. For rural or remote regions, please allow an additional 1-2 days for delivery. We appreciate your patience!
- If your order has already been shipped, we will be unable to redirect it. Here are some alternate options:
Once the package has been delivered to your regional post office, you can contact the post office directly to request them to redirect it to an alternate address. Please note that this is done at the discretion of the postal office. - When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!
If you don't receive your package on time, please feel free to contact us.